FAQ

FAQs

Common product problems

You can find the most frequently asked questions and answers about our products here.

Pre-sales

What payment methods do you support?

We currently support Visa, Mastercard, Online Transfer, PayPal, Western Union, USDT, Binance, PayPal BNPL, Apple Pay, Google Pay, Pix, Oxxo, Billie.

What is your shipping lead time?

We usually ship within 3–4 business days after payment. Some orders may ship the same day or the next day. Our warehouse team inspects every item for quality before packing. We will also monitor your shipment throughout the delivery process.

Do you offer door-to-door delivery?

Yes. Once the shipment arrives in your country, the courier will contact you and deliver it to your address. We will continue to track the shipment until it is delivered.

Can you provide real product photos?

Yes. Please tell me the product model, and I will provide you with actual photos.

Can you ship via DDP?

We support DDP shipping for most countries. Availability depends on your destination country.

After-sales Service

Can I change my order after payment?

If the order has already entered the preparation stage, you may add items, but removing items or reducing quantities is not supported. Please confirm your order carefully before payment.

I ordered the wrong key frequency. Can you change it for me?

Please verify your order details accurately. We ship based on the frequency confirmed in the order.

Can you send me the packaging photos before shipping?

Yes, we usually provide packaging photos before the shipment is dispatched.

Can I pay a deposit first and let you prepare the goods, then pay the balance before shipment?

Yes, we support deposit payment for order preparation. The balance must be paid before shipment.

remote control

What is this product?

It is an aftermarket replacement part for car keys, such as a key shell, key blade, rubber pad, circuit board, or remote key. It is not a finished vehicle key. Depending on the product type, programming or cutting may be required before use.

Does it come with a chip or battery?

Unless clearly stated, most items do not include a transponder chip or battery. Please check the product specifications before ordering.

Does it need programming?

Remote keys and circuit boards usually require programming with a compatible professional key programming device. Key shells and rubber pads do not need programming; you only transfer the internal components.

Does the key blade need cutting?

Yes. Most key blades are supplied uncut. A professional locksmith must cut the blade to match the vehicle lock cylinder.

How can I check if it fits my vehicle?

Please match the button quantity, frequency, keyway, chip type, and FCC ID with your existing key or vehicle requirements.

Can I install it myself?

For key shells and rubber pads, basic DIY transfer is possible. For remote keys, circuit boards, and blade cutting, professional locksmith service is recommended.

Is this a complete key?

It depends on the item. Some are empty housings, some are complete remote keys, and some are only circuit boards or blades. Please read the product description carefully.

What should I do if the key does not work after programming?

Check whether the frequency, chip type, and keyway match your vehicle. Confirm that programming was completed correctly. If needed, contact us for support.

Do you support wholesale orders?

Yes, we support locksmith shops, repair stores, and wholesale buyers. Please contact us for bulk pricing.

Are there any logos on the product?

Most items are neutral no-logo designs. If a product has a logo, it will be shown in the product images and description.

Is a battery included?

Most remote keys and circuit boards do not include a battery unless clearly stated. Please confirm the battery model before use.

Can it be used for all-key-lost situations?

Yes, many remote keys and circuit boards can be used for all-key-lost service, but professional programming equipment and locksmith skills are required.

What is the warranty policy?

We provide a replacement or refund for defective items. However, once a key has been programmed or cut, it cannot be returned or exchanged.

How should I store the key before use?

Keep it in a dry place, away from high temperature and strong magnetic fields. Do not install the battery until programming is needed.

Can I get technical support?

Yes. Please contact us with your vehicle details, frequency, chip type, and a clear photo of your existing key. We will assist as much as possible.

Programmer

How long is the free subscription period? How do I upgrade?

The free subscription usually lasts for one year. For upgrades, please provide the device number. After payment, we will process the upgrade for you.

Can this device handle all-key-lost situations? Are there regional restrictions?

X100 PAD3 supports all-key-lost functions with no regional restrictions.

Does this device support key programming and automotive diagnostics?

Autel MaxiIM IM608 PRO II supports both key programming and vehicle diagnostics.

Which car models is this device compatible with?

It supports most vehicle models. For specifics, please consult our sales team.

Which languages does this device support?

PAD3 supports English, German, French, Spanish, Italian, Japanese, Portuguese, Russian, Korean, Finnish, Arabic, and Polish.

OBD Diagnostics

Can you recommend a diagnostic tool based on my needs?

This depends on your budget and required functions. Please contact our sales team for assistance.

Is this the latest version?

Yes, this is the latest version.

Does it support immobilizer programming?

No, this device only supports OBD diagnostics and does not support programming.

Does it support diesel vehicles (kerosene-type engines)?

No, it does not support diesel vehicles.